Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. Credit card transactions are processed through Stripe automatically, therefore we never see any information on our end. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a USPS Money Order (only) or pay via Paypal.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the item please inform us within 3 days of delivery. We will give a full refund less shipping costs or we will exchange items if they are faulty upon delivery to you. We must be notified within 3 days of the receipt of the product. Of course, all freight, handling and insurance fees will not be refunded and you will be billed shipping for any exchanges that relate to a color not working out for your décor.
RMA (Return Merchandise Authorization) To obtain an RMA#, please provide us with the following information:
Reason for return:
* A RMA# (Return Merchandise Authorization) must be obtained prior to the return of any merchandise.
* Item must be returned in its original new re-sellable condition within 14 days of issuance of an RMA.
* Return requests must be made within 3 days of delivery of the merchandise.
RMA requests are to be submitted via email at firstname.lastname@example.org
Upon obtaining your RMA request, we'll review your claim and issue you a RMA# provided that our merchandise return guidelines outlined above are followed.
All products to be returned must be carefully repackaged in their original packing..
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 1 business day). It will then be dealt with confidentially and effectively although abusive emails will not be tolerated, no exceptions. We are human beings who are polite and helpful, we expect the same in return.